Legal

Privacy Policy

Last updated: June 1, 2026

DEPLUS HVAC Solutions ("DEPLUS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit deplusworld.com or interact with our services.

1. Information We Collect

We may collect information you provide directly to us, including:

  • Contact information (name, email address, phone number, company name)
  • Inquiry and project details submitted through contact forms
  • Warranty registration information (model number, serial number, installation date, contractor information)
  • Newsletter subscription email addresses
  • Dealer program application information

We also automatically collect certain information when you visit our website:

  • IP address and geographic location data
  • Browser type and version
  • Pages viewed and time spent on each page
  • Referring website or source
  • Device type and operating system

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested information
  • Process warranty registrations and manage warranty claims
  • Send newsletters and product updates (with your consent)
  • Process dealer program applications
  • Improve our website and product offerings
  • Comply with legal obligations
  • Prevent fraud and ensure website security

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Authorized Distributors: Regional DEPLUS distributors for the purpose of fulfilling dealer inquiries or product availability questions in your area.
  • Service Providers: Third-party vendors who assist in operating our website, conducting our business, or serving our users (subject to confidentiality agreements).
  • Legal Requirements: When required by law, court order, or governmental authority.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Warranty registration data is retained for the duration of the warranty period plus a reasonable period thereafter.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand how visitors use our website (anonymized data).
  • Preference cookies: Remember your preferences for future visits.

You may configure your browser to refuse all or some cookies. Note that certain features of the website may not function properly if cookies are disabled.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at info@deplusworld.com.

7. Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, including support.deplusworld.com and distributor websites. These sites have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately at info@deplusworld.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: